1. Information We Collect
- Account information such as name, email address, organization details, and login credentials.
- Technical data needed to run and secure the service, such as sign-in sessions, IP address, browser type and server error logs.
- Billing and transaction records processed through secure third-party payment providers.
- Content inputs and generated outputs you create within the platform.
2. How We Use Information
- Provide, maintain, and improve Cantaloup services and customer support.
- Process subscriptions, payments, and account-related communications.
- Protect users and platform integrity through fraud detection, abuse prevention, and security monitoring.
- Comply with legal obligations and enforce our Terms & Conditions.
3. Legal Bases for Processing
- Performance of a contract when delivering paid or requested services.
- Legitimate interests, including platform security, fraud prevention, and product improvement.
- Consent where required by law, which can be withdrawn at any time.
- Legal obligations where retention or disclosure is required.
4. Data Sharing
- Trusted service providers that help us run the platform, such as hosting, AI generation, email delivery, sign-in and payment processing.
- Social networks you choose to connect (e.g. Facebook, Instagram, LinkedIn, Threads, Pinterest), only to publish the content you ask us to publish.
- Business transfers where data is part of a merger, acquisition, or asset sale, subject to confidentiality protections.
- Law enforcement or regulators when required by law, court order, or valid legal process.
5. Data Retention
- We retain personal data only for as long as needed for the purposes described in this policy.
- Retention periods may vary based on account status, legal requirements, and security needs.
- When data is no longer required, we delete or anonymize it using reasonable safeguards.
6. Security
- We use administrative, technical, and organizational controls to protect personal data.
- No transmission or storage system is guaranteed 100% secure; users should also protect account credentials.
7. Your Rights
- Depending on your region, you may have rights to access, correct, delete, restrict, or export your personal data.
- You may object to certain processing activities and request account closure.
- To exercise rights, contact privacy@cantaloup.app. We may verify identity before processing requests.
9. International Data Transfers
- Your information may be processed in countries other than your own.
- Where required, we use appropriate safeguards for cross-border transfers.
10. Children’s Privacy
- Cantaloup is not directed to children under 13, and we do not knowingly collect personal data from children under 13.
- If you believe a child has submitted data, contact us so we can take appropriate action.
11. Policy Updates
- We may revise this Privacy Policy periodically. Updates are posted on this page with a revised effective date.
- Continued use of the platform after updates become effective indicates acceptance of the revised policy.
12. Contact
- For privacy-related requests or concerns, contact privacy@cantaloup.app.